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| Photo by TheEuskadi11. |
From our comments section:
Before I start my complaint, I would like to qualify this by saying that I am a United States Military Veteran. My life experience as well as my respect has been disrespected more than once at this institution.
First lets start with the Admin Department, particularly the Financial Aid portion. Not only do they NOT have the proper staff to handle the processing and distribution of Financial Aid (There's only one financial aid office and it's in NY, i'm in LA), they are at least a semester behind in paperwork. The ONE person Brian Kaplow that works in the FA Office screens calls and DOES NOT return calls promptly, if at all. I've seen students receive threatening emails from the Bursars office because of their Financial Aid not being taken care of when in all actuality, the students are waiting on the one person who controls all the proper paperwork for financial aid in the first place. I'm STILL waiting the overage of my invoice to be paid to me and they take forever when they owe you.
Second, let's talk about the Bursars Office Staff. These women has the shittiest attitudes i've ever seen in any administrative profession. If you have a question and walk into their office, they give you the "Look of death" as if you're not suppose to bother them with questions that they are suppose to be qualified to answer. One of them barely knows how to print an invoice correctly and i'm still to this day waiting on it.
Third, I was once told by a staff person (I believe her name was Janice) that this is how the real world is going to be (Referring to their unorganized schedule and problems we were having with the staff). I defended this country for 6 years plus and was personally insulted by that ignorant remark. How fucking dare you! How about you put on a military uniform and go into the field for a while and come back with a different prospective on how the "Real World" works, because over half of that staff in there is under qualified to even utter those words.
Fourth, NYFA is trying to damn hard to be "different." They have made the class schedules literally unbelievable. We have one class for 2hrs and 45mins. Why? Not even Universities (Who's accreditation is higher than yours) does that. Not only that, you only get a 15 minute break in between those classes. Some days you are literally there from 9 in the morning until 9 at night. For what? You can only consume so much within one freaking day. That's not the worse part though. They will then have you scheduled to come right back to class the very next morning which basically leaves you not time to rest, barely enough time for homework, etc. I'm aware that the program is suppose to be "Intense" however, there's a fine line between "Intense" and Overkill. You are not allowing your students the proper rest needed to process all that is learned, rest of the body, or proper exercise and proper eating.
Last but not least, I will PERSONALLY be writing the Veterans Administration Office for a review of this school to get our support pulled from this Academy, NYFA, you are NOT worthy to teach my fellow veterans nor their dependents if you don't even have the basic administration organized and running smoothly first. You are below standards and trust me, this is coming from someone who's been in the Administrative field for 10 years plus! Why should the military continue pumping money into your hell hole when you can't even supply the basic customer service to your students? Why is it the tuition is so high in cost but you lack a sizable computer lab for ALL the students? Their is literally only 5 computers on one floor and you expect the 100+ students to wait around to use them and print on the one halfway working copier/printer you have the to make us use? This school in my opinion is extremely below par and NOT worth what they are charging ($13,000+ per semester, per student) You do the math. Next stop, the Better Business Bureau, and any other outlet I can contact to get you audited, reviewed, and or corrected.
